Return Policy
At AMAHA, we take great pride in the craftsmanship and quality of our 100% silk scarves. If, for any reason, you are not completely satisfied with your purchase, we offer a 7-day return or exchange window from the date of delivery.
To be eligible for a return or exchange, the following conditions must be met:
- Return Request Period: You must contact us within 7 days of receiving your order.
- Condition of Item: The scarf must be unused, unworn, and in its original condition.
- Packaging: All original packaging, including the branded box, butter paper, and any protective wrappings, must be intact and undamaged.
- Tags & Labels: All tags, hangtags, and labels must be attached and unremoved. Items with missing or detached tags will not be accepted.
Note: Returns that do not meet these conditions will not be accepted and will be sent back to the customer at their expense.
How to Initiate a Return or Exchange:
- Email us at customerservice@amahalondon.com with your order number and reason for return or exchange.
- Once your request is approved, we will provide instructions for shipping the item back to us.
- Upon receiving and inspecting the item, we will process your exchange or refund within 5–7 business days.
Note: Return shipping costs are the responsibility of the customer unless the item received was faulty or incorrect.